Common problems and FAQ

Common problems
FAQ

If you have questions or problems please read the Guidelines for taking electronic examinations first.

Common problems

Practical questions: tenttipalvelut.tau@tuni.fi
Technical issues: it-helpdesk@tuni.fi 

Can’t login to EXAM using your own device?

Check login problems help page.

Can’t login to EXAM computer in EXAM room?

When logging in you don’t need a password, just press enter (empty password) to log in. Instructions during exam.

If your examination is interrupt to technical or other problems?

There is no technical support available during exams. Please leave the room and report the problem with electronic form (login to IT Helpdesk self-service portal and choose “EXAM: Report of an interruption of the exam” -form)  or by email (it-helpdesk@tuni.fi).

If the browser crashes or you close it accidentally?

Restart EXAM via shortcut and you can continue your exam.

The computer or software crashes and doesn’t respond even after waiting for a while?

Power off the computer by holding down the power button (usually on the right side of the computer / display) and then restart the computer by pressing the button again shortly. Log in to computer and restart EXAM via shortcut and your exam should continue.

Problems with the lockers?

The service assistants at the campus info desks can help you if you have problems with the lockers.

FAQ: Frequently asked questions

When can I take electronic exams?

​The electronic exam facilities are open to students Monday to Sunday at 08:00-23:00. Teacher​s can create and mark exams 24/7.

Exam attempts and how to enroll?

The teacher sets the number of attempts allowed at the examination. The attempts can be offered during one or many exam periods. If you book a time slot but neglect to attend, this will be counted as an attempt. You enrol on examination only in the EXAM system.

Duration of the exam?

There is no 1/2 hour rule which is in use with paper exams. You may start your exam at any time within your booked time slot. You can see the duration of the exam when booking the exam (30 min-3 h 55 min). You should arrive at the exam room no more than 5 minutes before your time slot begins.

Can I go to the toilet during the exam?

It’s not allowed to leave the examination room during the exam. If you leave the room and return to continue the exam your exam will be failed. If you need some special arrangements (for example dua to an illness), contact the examination services.

I need special arrangements, what should I do?

If you need any special arrangements, contact studentcounselling.tau@tuni.fi

When do I get the results?

Study attainments must be assessed and the results recorded within 21 days of their submission or the final date by which they should have been submitted (the electronic exam’s completion deadline).

Who can take an electronic exam?

​Electronic exams offer a number of opportunities in the design of exams and the marking process.

Students can complete, for example, a skills assessment, a proficiency test, a conventional exam or an individual exam electronically. Teachers can opt for an electronic exam, when they want students to take the exam under monitored conditions in a restricted computer environment. Electronic exams include support for essay and multiple-choice questions. Students only have access to a limited selection of software and may include printouts in their answers.

Why should I take exams electronically?

​With electronic exams, teachers and students are no longer bound to a specific exam date, as the teacher can define a specific timeframe for completing the exam. The exam answers are typed, which eliminates handwriting issues and improves the coherence of answers. Multiple-choice questions are automatically marked. Electronic exams are a cost-effective alternative for assessing the academic achievement of students​

How does an electronic exam differ from a paper-based exam?

​As students can access the exam anytime within a specific time frame, they are able to book an exam session that is convenient for them. This offers teachers the opportunity to develop their assessment methods, because they do not have to mark a large pile of exams at the same time. ​

It is not possible to use scrap papers while sitting electronic exams, but students may use the available software, such as Notepad and Paint. ​

No technical support is available to students who are taking electronic exams. Any interrupted exam sessions will be dealt with afterwards.​

How does the University prevent cheating during electronic exams?

​The facilities are equipped with video cameras for monitoring exam takers in real time. The records are checked randomly. The images captured on camera are connected to the login data and access records, and random checks are conducted in the facilities to confirm the identity of exam takers. Any suspicions of misconduct will be strictly investigated in accordance with the Academic Misconduct Policy of TAU and TAMK. ​

How long electronic exams will be stored?

Exams marked as archived in EXAM will be stored for two years. After that archived exams will be automatically deleted (anonymized).

If the course code is not found when creating a new exam?

Course information is manually periodically exported from SISU and ROCK to EXAM. However, partial courses are not exported even if some partial courses have their own course codes.

Check first if your course is course or partial course.

If it is a course, contact it-helpdesk@tuni.fi

If it is a partial course: In EXAM all exams must be attached to course code. In this case, select the course’s code the partial course is a part of. If needed, you can add your partial course code as an additional information to exam name, e.g. “LÄÄKS072: Maturity test (Student Name)”

Can visitors be examinators in EXAM?

To assess exams in EXAM user will need TUNI account and @tuni.fi email address. Order TUNI account and @tuni.fi email address from your faculty’s secretary or similar contact person.