Topic 5: User Experience (UX)

Fri Nov 22 (City Center Campus, B1096): User Experience (UX)


Tytti Suojanen: The Role of Communication in User Experience

User experience is a multifaceted concept encompassing users’ emotions, attitudes and perceptions when they use a product or service. It includes elements of findability, accessibility, desirability, usability, credibility and usefulness, all of which bring value to the user (Revang 2007). User experience is often said to be more than a sum of its parts. One element that is often overlooked in user experience is the use of language, although it is an inherent part of products and services. They include or are accompanied by all kinds of texts: these comprise information about the product, user interface terminology, user assistance in different forms, among others.

There is a growing amount of research on the usability of texts and their translations within the fields of linguistics, translation studies, and technical communication. This talk discusses the role of communication and texts in the building of user experience. What kinds of communicative and textual dimensions can we distinguish when analyzing and designing for user experience?

Tuuli Keskinen: User Experience and its Evaluation with Different User Groups

User, system, and context are commonly considered as the main factors of user experience in human-technology interaction. These factors together affect what kind of user experiences will result from interacting with a system (or any other object) in a certain situation and environment for an individual. Taking into account the characteristics of these factors is highly important when designing an interactive system, but acknowledging them is vital also when evaluating the user experience of a certain target. Research questions and higher-level aims of a research project, for example, control what it is that needs to be found out through user experience evaluations. The expected users and their possible special characteristics, however, is a key aspect when deciding HOW the needed information can be collected and the knowledge achieved.

In this talk, I will discuss several user experience evaluations with different user groups and give concrete examples on how to address certain special characteristics of users.


Jari Varsaluoma: Designing E-Democracy Services for Youth and Officials: Accessibility and Gamification Viewpoints

Active youth participation in national and local societal issues is considered important for equal democratic society. Increasing youth participation with new participatory methods and digital channels is  highlighted also in the latest government programme. In this talk, I will discuss the insights during ALL-YOUTH research project regarding youths’ experiences and expectations with e-Democracy services in Finland, especially from accessibility and gamification viewpoints.