1) Check your web browser
2) Verify that your TUNI account works
3) If whole page is empty or EXAM user interface does not work properly
4) If you get cannot select correct home organization
5) Try to login to EXAM using another device
6) Contact EXAM support
1) Check your web browser
Check what web browser you are using? Unfortunately EXAM does not work well with Internet Explorer. Use any other commonly used web browser, for example: Mozilla Firefox, Google Chrome, Microsoft Edge, Apple Safari.
2) Verify that your TUNI account works
Verify that your TUNI account works by logging in to e.g. Tampere universities identity management service:
https://id.tuni.fi/idm/
3) If whole page is empty or EXAM user interface does not work properly
Close whole web browser or force logout from EXAM:
https://exam.tuni.fi/Shibboleth.sso/Logout
Try to login again:
https://exam.tuni.fi
This issue is usually caused by being idle too long and you are silently logged out from HAKA login.
Also poor VPN connection can cause this issue. Using EXAM does not require VPN connection.
4) If you cannot select correct home organization
This situation may only happen to users with multiple accounts to different higher education organizations in Finland.
If you cannot select “Tampere Universities” as your home organization, reset your organization selection first:
https://haka.funet.fi/shibboleth/WAYF > Click Reset
Try to login again:
https://exam.tuni.fi
5) Try to login to EXAM using another device
Try to login to EXAM using your phone or another computer:
https://exam.tuni.fi
If login works using another device, try to login to EXAM using your browser’s incognito/private mode.
Incognito/private mode instructions for common browsers:
Google Chrome
Mozilla Firefox
If login works using incognito/private mode, clear all your browser’s temporary files.
If login still does not work with some of your devices, check your security/anti-virus/firewall software settings, browser plugins (e.g. Ad-blocker or NoScript) and your physical network configuration (for example home WLAN settings or home network firewall).
6) Contact EXAM support
If login still does not work:
Take a screenshot from the error situation (press Print Screen key from keyboard). Write a short description about the issue and attach the screenshot to email and send it to exam@tuni.fi.