Login problems?

1)
Check what web browser you are using? Unfortunately EXAM does not work well with Internet Explorer. Use any other commonly used web browser, for example: Mozilla Firefox, Google Chrome, Microsoft Edge, Apple Safari.

2)
If whole page is empty (white) or EXAM user interface does not work properly.

Close whole browser or force logout from EXAM:
https://exam.tuni.fi/Shibboleth.sso/Logout

Try to login again:
https://exam.tuni.fi

This issue is usually caused by being idle too long and you are silently logged out from HAKA login.

3)
If you get violet “Login error” page and you canโ€™t select your home organization.

Reset your organization selection:
https://haka.funet.fi/shibboleth/WAYFย 
Click Reset

Try to login again:
https://exam.tuni.fi

Also, during login, check that you have selected “Tampere Universities” as your home organization.

4)
Verify that your TUNI account works. For example login to Tampere universities identity management service:
https://id.tuni.fi/idm/

5)
Try to login to EXAM using your phone or another computer:
https://exam.tuni.fi

If login works using another device, try to login to EXAM using your browser’s incognito/private mode.

Incognito/private mode instructions for common browsers:
Google Chrome
Mozilla Firefox
Microsoft Edge

If login works using incognito/private mode, clear all your browser’s temporary files.

If login still does not work with some of your devices, check your security/anti-virus/firewall software settings, browser plugins (e.g. Ad-blocker or NoScript) and your physical network configuration (for example home WLAN settings or home network firewall).

6)
If login still does not work:

Take a screenshot from the error situation (press Print Screen key from keyboard). Write a short description of the issue and attach the screenshot to email and send it to IT Helpdesk ( it-helpdesk@tuni.fi ).