Login problems?

Check what web browser you are using? Unfortunately EXAM does not work well with Internet Explorer. Use any other commonly used web browser, for example: Mozilla Firefox, Google Chrome, Microsoft Edge, Apple Safari.

If whole page is empty (white) or EXAM user interface does not work properly.

Close whole browser or force logout from EXAM:

Try to login again:

This issue is usually caused by being idle too long and you are silently logged out from HAKA login.

If you get violet “Login error” page and you canโ€™t select your home organization.

Reset your organization selection:
Click Reset

Try to login again:

Also, during login, check that you have selected “Tampere Universities” as your home organization.

Verify that your TUNI account works. For example login to Tampere universities identity management service:

Try to login to EXAM using your phone or another computer:

If login works using another device, try to login to EXAM using your browser’s incognito/private mode.

Incognito/private mode instructions for common browsers:
Google Chrome
Mozilla Firefox
Microsoft Edge

If login works using incognito/private mode, clear all your browser’s temporary files.

If login still does not work with some of your devices, check your security/anti-virus/firewall software settings, browser plugins (e.g. Ad-blocker or NoScript) and your physical network configuration (for example home WLAN settings or home network firewall).

If login still does not work:

Take a screenshot from the error situation (press Print Screen key from keyboard). Write a short description about the issue and attach the screenshot to email and send it to IT Helpdesk ( it-helpdesk@tuni.fi ).