Login problems?

1) Check your web browser
2) Verify that your TUNI account works
3) If whole page is empty (white) or EXAM user interface does not work properly
4) If you get violet “Login error” page
5) Try to login to EXAM using another device
6) Contact IT Helpdesk

1) Check your web browser

Check what web browser you are using? Unfortunately EXAM does not work well with Internet Explorer. Use any other commonly used web browser, for example: Mozilla Firefox, Google Chrome, Microsoft Edge, Apple Safari.

2) Verify that your TUNI account works

Verify that your TUNI account works by logging in to e.g. Tampere universities identity management service:
https://id.tuni.fi/idm/

3) If whole page is empty (white) or EXAM user interface does not work properly

Close whole web browser or force logout from EXAM:
https://exam.tuni.fi/Shibboleth.sso/Logout

Try to login again:
https://exam.tuni.fi

This issue is usually caused by being idle too long and you are silently logged out from HAKA login.

Also poor VPN connection can cause this issue. Using EXAM does not require VPN connection.

4) If you get violet “Login error” page

Try to login again and double check that you have selected “Tampere Universities” as your home organization.

If you can’t select your home organization, reset your organization selection first:
https://haka.funet.fi/shibboleth/WAYF 
Click Reset

Try to login again:
https://exam.tuni.fi

5) Try to login to EXAM using another device

Try to login to EXAM using your phone or another computer:
https://exam.tuni.fi

If login works using another device, try to login to EXAM using your browser’s incognito/private mode.

Incognito/private mode instructions for common browsers:
Google Chrome
Mozilla Firefox

If login works using incognito/private mode, clear all your browser’s temporary files.

If login still does not work with some of your devices, check your security/anti-virus/firewall software settings, browser plugins (e.g. Ad-blocker or NoScript) and your physical network configuration (for example home WLAN settings or home network firewall).

6) Contact IT Helpdesk

If login still does not work:

Take a screenshot from the error situation (press Print Screen key from keyboard). Write a short description about the issue and attach the screenshot to email and send it to IT Helpdesk ( it-helpdesk@tuni.fi ).